The Jay Group has been building lasting relationships and fulfilling promises since its inception, nearly 50 years ago, in 1965. By transparently fulfilling your orders, our fulfillment company helps you fulfill the relationships that you have with both your external and internal customers.
Our team, facilities, and systems are all designed to serviceboth business-to-consumer and business-to-business orders. We pick, pack, and ship products and literature directly to consumers. We also pick, pack, and ship sales and marketing literature, samples, and displays to both a company’s own and their distributor/broker sales teams or your products to your business customers. We provide a wide range of services to ensure you do not have to look for, negotiate with, and engage multiple service providers for tasks that should actually fall under one umbrella. This not only saves your precious time, but it also proves cost effective in the long run.
We support many industry leading companies across the full array of channels to the market: direct to consumer marketing, one step retail through club stores and big boxes, two step retail through distributors; catalogs, eCommerce, and social media. We have experience in serving all channels of distribution to help you reach out to your target audience, and we can help you with each phase of your go-to-market process. Market segment and distribution channel specific strategies ensure that you get the right visibility and an opportunity to interact with your target audience in the way that they want to interact with you.
The Jay Group is a fulfillment company…and more. We offer a complete end-to-end solution for fulfilling orders and providing post-sale customer service. Through a JayCommerce online storefront, we can cost effectively receive your customers’ orders and help you cross sell and upsell related products. Our JayCommerce storefronts are fully integrated with our Order Management System and state of the art Warehouse Management System to insure that we accurately fill and ship your orders on time and provide you with the necessary reports to enable you to run your business. This streamlines your business processes and reduces costs so that you can either pass savings on to your customers or improve your bottom line. We place the utmost importance on data security. Our systems are PCI-DSS certified to insure the safe handling of your customers’ confidential credit card information. On-time delivery, cost efficiency, dedicated customer service, commitment to business ideals, and increased trust levels work together to improve your existing customer retention and also help you attract new business, as your good reputation spreads.
Through our large, dedicated network of over 300 domestic agent seats, our contact center provides answers to your external and internal customers before, during, and after the sale. You’ll be able to show your customers that you are available at all times, which is another key ingredient to building lasting relationships. We work with all available channels of communication – calls, emails, live chat, social media – to assist customers with their order, service, and technical help questions. You’ll be able to speak to all segments of your target audience, whatever their media preferences might be.
Sometimes fulfilling your customers’ needs includes product returns as well. The Jay Group’s distribution and 3PL services include reverse logistics. We have experience with both large retailer bulk returns and individual consumer returns. We’re a fulfillment company that can provide you with comprehensive solutions without any gaps, and most importantly, all under one roof.
This completely integrated, end-to-end solution can be augmented with the other value added services we offer in support of your promotional plans. This ensures you won’t need to introduce sweeping changes in existing plans, procedures, and processes in order to reap the benefits of our services. Our services include:
Contract packaging for specific promotional offers or differentiation by marketing channel
Promotions processing for rebates, sweepstakes, customer loyalty programs, sales incentives
Complete print solutions for your commercial, digital, print on demand, and personalized print requirements
Procurement of promotional products, marketing collateral including displays, and transportation services
Outsourcing processes helps you free up valuable organization resources, time and, of course, money so that your core business tasks are not neglected. This also allows you to devote time to concentrate on your business expansion plans and bring them to fruition. Outsourcing parts of your marketing process is a significant decision that is not taken lightly. Trusting your brand to someone else is a commitment not given easily nor always fulfilled sincerely. Finding truly trusted partners is not easy and it’s time consuming. With the Jay Group, you’re in the right place to find all the answers to your 3PL, fulfillment, contact center, and promotions support needs.